Check out our Frequently Asked Questions below
We are here to help!
ORDERS, RETURNS & SHIPPING
Where can I find out about your Shipping, Returns, and Refunds Policy
How do I change or cancel my order?
You can change or cancel your order as long as the product has not been shipped. If the order has been shipped, you will have to fill out the return, exchange and refund form.
How do I make a return?
What do I do if my order is sent incorrect or damaged?
If your order was wrong or sent damage, please begin the returns process for a refund.
Do you ship internationally?
We do! We currently sell to the Canadian marketplace in addition to the United States.
How long does a refund take to get processed?
We typically can process returns within 24 hours of receiving your order back.
How quick does it take for my order to ship?
We try to get your orders out ASAP, so if you place an order before 3pm (EST), they will most likely be shipped out that day. If the order is placed after 3pm (EST), we will most likely send them out first thing in the morning.
Where is my apparel shipping from?
All BASICS apparel is shipped from Montclair, New Jersey
What happens if my order is lost or stolen?
BASICS by hill is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold BASICS by hill harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.
SALE ITEMS, SITE-WIDE SALES, & COUPONS
Whats the difference between items on Sale and a Site-Wide Sale
Items that are on Sale are designated with a red tag on the product. All items on Sale are final and cannot be returned or refunded. Items go on sale by offering heavy discounts so we can clear inventory space to prepare for our next year's collection and new styles.
A site-wide sale is a sale that applies to all products with the exception of Sale items. Items bought during a site-wide sale are eligible for returns and refunds and are applied automatically during the checkout process.
Can coupons be stacked/combined?
Only one coupon can be used at a time during the checkout process.
Can I use a coupon on items on Sale or during a Site-Wide Sale
Coupons cannot be used on Sale items or during a site-wide sale. This is because all items on sale or a site-wide sale are already offered a higher discount than coupons.
Whats the best way to care for my apparel?
The best way to care for your shirt is to wash it cold and hang dry in order to minimize any possible shrinkage. Alternatively, you can also tumble dry in the dryer with low or no heat.
What is the best size for me to order?
Do I need to create an account to make a purchase or can I checkout as a guest?
You can totally checkout as a guest when making a purchase, but we definitely recommend setting up an account (click create account at checkout) to save your shipping information, handle returns easier, view past/recent orders, and make future purchases easier!
MARKETING / PRESS / INFLUENCERS
I'm from Media/Press. Whats the best way to get into contact with someone from the BASICS Team?
Please shoot us us an email at Contact@BasicsByHill.com with the subject line: Media/Press Inquiry
Do you have an influencer/ambassador program?
We do! Interested in working with the BASICS Team? Dope! Shoot us an email at Contact@BasicsByHill.com with the subject line: Influencer Opportunity
STILL HAVE ANY QUESTIONS?
Email Us: Contact@BasicsByHill.com